Terms of Service

Last updated: August 2026

These terms of service ("Terms") govern your use of the plumbing services provided by Plumb Perfect ("we", "us", "our"). By engaging our services, you agree to be bound by these Terms.

1. Our Services

We provide professional plumbing services including, but not limited to:

• Emergency plumbing repairs
• Boiler repair, servicing, and installation
• Bathroom fitting and renovation
• Leak detection
• Drain unblocking
• General plumbing maintenance and repairs

All gas work is carried out by Gas Safe registered engineers. We are fully insured with public liability insurance.

2. Quotes and Pricing

• We provide free, no-obligation quotes for all planned work.
• Quotes are valid for 30 days from the date of issue.
• All quotes are provided in writing and include VAT (where applicable).
• The quoted price is the price you pay — there are no hidden fees or surcharges.
• If additional work is required beyond the original quote, we will inform you and obtain your approval before proceeding.
• For emergency callouts, we will provide a clear price before starting any work.

3. Appointments and Access

• We will agree a date and time window for your appointment.
• We aim to arrive within the agreed time window. If we are delayed, we will contact you as soon as possible.
• You must provide reasonable access to your property for us to carry out the work.
• If we cannot gain access at the agreed time, a call-out charge may apply.

4. Payment

• Payment is due upon completion of the work, unless otherwise agreed in writing.
• We accept cash, debit/credit card, and bank transfer.
• For larger projects (e.g., bathroom renovations), we may request a deposit with the balance due on completion.
• Late payments may incur interest at the rate of 3% above the Bank of England base rate.

5. Guarantees

• All repair work is guaranteed for 12 months from the date of completion.
• New installations (e.g., boilers, bathrooms) are guaranteed for the period specified in your quote.
• Manufacturer warranties on parts and equipment are passed on to you.
• Our guarantee covers defects in workmanship. It does not cover damage caused by misuse, neglect, or third-party interference.

6. Cancellation

• You may cancel a planned appointment at any time without charge, provided you give us at least 24 hours' notice.
• For cancellations with less than 24 hours' notice, a call-out charge may apply.
• For larger projects, you have the right to cancel within 14 days of accepting the quote, in accordance with the Consumer Contracts Regulations 2013.
• If you wish to cancel after work has begun, you will be charged for work completed and materials used up to that point.

7. Liability

• We carry public liability insurance to cover any damage caused by our negligence.
• We are not liable for pre-existing faults or damage not caused by our work.
• We are not liable for indirect or consequential losses (e.g., loss of earnings, alternative accommodation).
• Our total liability is limited to the value of the work carried out.

8. Complaints

If you are unhappy with our service, please contact us as soon as possible:

• Email: info@plumbperfect.online
• Phone: 0800 123 4567

We will acknowledge your complaint within 2 working days and aim to resolve it within 14 working days.

9. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015. You are entitled to:

• Services carried out with reasonable care and skill
• Services that match the description given
• A reasonable price if no price was agreed upfront
• A remedy if the service does not meet these standards

10. Company Information

Plumb Perfect is a trading name. For full company details, registered address, and company number, please contact us.

Contact:
Email: info@plumbperfect.online
Phone: 0800 123 4567