Privacy Policy
How we collect, use, and protect your personal data.
Last updated: August 2026
Plumb Perfect ("we", "us", "our") is committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you use our website or services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Plumb Perfect is a professional plumbing services provider. We are the data controller responsible for your personal data.
Contact:
Email: info@plumbperfect.online
Phone: 0800 123 4567
Information We Collect
We may collect the following types of personal data:
- Contact information — name, email address, phone number, postal address
- Enquiry details — information you provide when contacting us or requesting a quote
- Service records — details of work carried out at your property
- Website usage data — IP address, browser type, pages visited (via essential cookies only)
How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotes
- To carry out plumbing services you have requested
- To communicate with you about appointments and services
- To send invoices and process payments
- To comply with legal obligations (e.g., tax records)
- To improve our website and services
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract — processing necessary to fulfil our contract with you (e.g., carrying out plumbing work)
- Legitimate interests — processing necessary for our legitimate business interests (e.g., responding to enquiries, improving services)
- Consent — where you have given explicit consent (e.g., for marketing communications)
- Legal obligation — processing necessary to comply with the law (e.g., tax records)
Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- Service providers who assist us in operating our business (e.g., payment processors, accounting software)
- Professional advisers (e.g., accountants, insurers)
- Law enforcement or regulatory bodies where required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
- Secure storage of physical and electronic records
- Access controls limiting who can view your data
- Regular review of our data handling practices
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Enquiry data — retained for 12 months after last contact
- Service records — retained for 6 years (in line with limitation periods)
- Financial records — retained for 6 years (as required by HMRC)
Your Rights
Under UK GDPR, you have the following rights:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate or incomplete data
- Erasure — request deletion of your personal data (where applicable)
- Restriction — request restriction of processing
- Portability — request transfer of your data to another controller
- Objection — object to processing based on legitimate interests
- Withdraw consent — where processing is based on consent
To exercise any of these rights, please contact us at info@plumbperfect.online.
Cookies
Our website uses essential cookies only — these are necessary for the website to function properly (e.g., remembering your cookie consent choice). We do not use tracking or advertising cookies.
You can control cookies through your browser settings. For more information about cookies, visit www.aboutcookies.org.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO):
ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113