🚨 Emergency Plumbing

When You Need a Plumber Fast

Plumbing emergencies can happen at any time — a burst pipe at 2am, a gas leak on a Sunday morning, or flooding while you're away. When disaster strikes, you need a reliable emergency plumber who responds quickly and fixes the problem properly.

At Plumb Perfect, our emergency team is on standby 24 hours a day, 7 days a week. We aim to have an engineer with you within 30 minutes of your call, equipped with the tools and parts needed to resolve most emergencies on the first visit.

What Counts as a Plumbing Emergency?

Not sure if your situation requires an emergency callout? Here are the most common emergencies we handle:

• Burst pipes — Water gushing from a pipe can cause serious damage fast. Turn off your water supply at the stopcock and call us immediately.
• Gas leaks — If you smell gas, leave the property immediately, don't use any electrical switches, and call us from outside. We're Gas Safe registered and can locate and repair the leak safely.
• Flooding — Whether from a failed sump pump, blocked drain, or overflowing toilet, we'll stop the flooding and prevent further damage.
• No hot water — Especially in winter, losing hot water is more than inconvenient — it can be a health risk for young children and elderly residents.
• Sewage backup — A sewage backup is a health hazard that needs immediate professional attention.
• Frozen pipes — Frozen pipes can burst if not dealt with quickly. We can safely thaw them and check for damage.

Our Emergency Response Process

1. Call our 24/7 line — Speak to a real person, not an answerphone. We'll take details of your emergency.
2. Rapid dispatch — We'll dispatch the nearest available engineer to your location immediately.
3. 30-minute response — Our engineer arrives equipped to diagnose and fix most emergencies on the spot.
4. Clear communication — We'll explain the problem and the fix in plain English, with a clear price before we start.
5. Professional repair — Quality workmanship that lasts, not a temporary patch. We fix it right the first time.

Emergency Pricing

We believe in transparent pricing, even in an emergency. Here's what to expect:

• No call-out fee — We don't charge just for showing up
• Clear quote first — We'll give you a price before starting any work
• Competitive rates — Emergency rates are clearly displayed, no hidden surcharges
• Payment options — We accept cash, card, and bank transfer

What to Do While You Wait

While our engineer is on the way, here are some steps you can take to minimise damage:

• Burst pipe: Turn off the water at the stopcock (usually under the kitchen sink or in the meter cupboard)
• Gas leak: Leave the property, don't use light switches or phones inside, call from outside
• Flooding: Turn off electrics at the fuse box if water is near electrical outlets
• Blocked toilet: Don't flush again — this will make it worse